More care for pets.
Less chasing
the details.
Pet care business management software for grooming studios, mobile pet-service agencies and aggregators. Connect bookings, service teams, customer updates and payments in a branded experience built around your business.
Grooming · Walking · Boarding · Training
their calendar?
Illustrative customer app · Sample pet profile
SELECT YOUR BUSINESS MODEL
At your studio.
At their home. Across your network.
Choose the operating model that fits your team and customer experience.
THE DETAILS THAT GET LOST BETWEEN BOOKINGS
Keep the request, the team
and the customer connected.
Enquiries arrive everywhere
Calls, social messages and walk-ins leave requests in separate places.
Create one booking record with the service, customer, location and preferred slot.
Pet details are repeated on every visit
The customer and team need a consistent way to share relevant service information.
Use customer history and scoped intake fields. Dedicated pet profiles and multi-pet accounts can be defined for your platform.
Assignments depend on repeated calls
The office needs to know who accepted a job and what still needs attention.
Use manual or configured automatic assignment, partner alerts and job-status updates.
Pet parents keep asking for updates
Customers want to know what is happening with a booked service.
Configure booking and completion notifications. Photo updates and service summaries follow the agreed workflow.
Packages and repeat visits need coordination
Walk plans, grooming visits and training sessions can be difficult to reconcile.
Use planned bookings as a foundation; session balances, recurrence and redemption rules require confirmed scope.
Payments and partner earnings sit apart
The team needs a clear view of service charges, collections and payouts.
Use relevant invoice, payment-status, commission, wallet and payout modules.
THE PET-SERVICE JOURNEY
From “can I book?”
to “see you next time.”
Choose a service
Present grooming, walking, boarding or training services with configured descriptions and rates.
Capture the details
Record the customer, requested service, location and agreed pet-intake information.
Confirm & assign
Your team confirms suitability and availability, then assigns an approved professional.
Deliver the service
Share job details and record service progress, notes and agreed work proof.
Bill & collect
Keep invoices, payment status and relevant team earnings connected to the booking.
Keep the relationship
Use booking history, feedback and follow-up records to support the next visit.
PET CONTEXT, WITH THE BOOKING
Different pets.
Different service needs.
Define the information your team needs before accepting a booking. Keep service notes accessible to authorised staff so the next visit starts with context.
- Pet name, type and agreed profile fields
- Service preferences and owner-provided instructions
- Previous bookings, notes and invoices
- Emergency contact or intake documents where scoped
This pet profile is a proposed view. Multiple pets, document uploads, vaccination records, consent and intake approval rules require confirmed scope. Your team decides service suitability.
Meet Milo.
Please call before arrival.
Service notes and invoice available.
FOUR SERVICES. DIFFERENT OPERATING NEEDS.
Build the right journey
for each pet-care service.
ADMIN + PET PARENT + SERVICE PARTNER
One brand experience.
Three connected workspaces.
Concept screens with sample data. Final screens and modules follow your selected package.
Operations admin
Manage services, bookings, partner assignments, billing and payouts. Define the additional capacity and intake workflows your operation needs.
Tomorrow · Preferred morning slot
Pet-parent app / website
Let pet parents explore services, request bookings and receive updates under your brand. Pet profiles, package balances and stay summaries are scoped to your requirements.
Partner app
Give groomers, walkers and trainers assigned job details and configured progress tools. Supported work proof and earnings modules keep the team connected.
Base SERQ SaaS includes the admin panel and partner app. The pet-parent app and booking website are separate add-ons or part of the agreed white-label package.
WHATSAPP & PUSH AUTOMATION
Keep pet parents
in the loop.
Configure useful booking and service updates, while giving partners timely assignment alerts. Define who receives each message and when it is sent.
- Booking confirmations and visit reminders
- Partner assignment and service-status updates
- Completion, invoice and feedback messages
- Repeat-booking follow-ups where configured
WhatsApp requires opt-in, approved templates and the applicable sender setup and charges. Push depends on app permissions. Walk summaries, boarding diaries and automated recurring reminders require confirmed scope.
Your booking is confirmed. Open the booking to review the appointment or contact our team.
Review the service, location and agreed intake notes, then respond as configured.
View your booking and share your feedback. Thank you for choosing our team.
TAILOR YOUR PETCARE PLATFORM
Add the detail
your service model needs.
Pet intake & multiple-pet accounts
Define owner-to-pet relationships, service preferences, documents and approval responsibilities. Confirm how information is shared with the assigned team.
Packages, memberships & schedules
Specify credits, validity, frequency, rescheduling, cancellations and recurring payments before building a subscription or multi-session offer.
Boarding capacity & service records
Scope room or kennel availability, check-in/out, daily updates and authorised handover. Specialist boarding operations require an agreed design.
SAAS OR YOUR OWN BRAND
Run your team.
Or launch your pet-care platform.
SERQ SaaS
For pet-care teams organising bookings and daily service delivery.
- Admin panel and partner app
- Service booking and assignment workflow
- Plan-specific billing and payout modules
- Pet-parent app and website scoped separately
Your branded Pet OS
For pet-care brands and aggregators building a customer-facing ecosystem.
- Branded customer app within agreed scope
- Partner app and web admin panel
- Booking website and integrations as agreed
- Custom pet-care workflows quoted separately
White-label software is offered under the agreed one-time licence package. Hosting, third-party APIs, messaging, support/AMC, source code and custom development are separate unless expressly included. Confirm app platforms, modules and delivery scope in your proposal.
PETCARE BUSINESS SOFTWARE FAQ
Questions before your Pet OS demo.
Who is SERQ Petcare OS designed for?
Pet grooming studios, mobile grooming businesses, walking and training agencies, boarding operators and pet-service aggregators that need shared booking and team operations.
Can I manage studio appointments and at-home services?
A combined workflow can be scoped around service categories, locations, appointments and assignments. Resource capacity, travel buffers and conflict-prevention rules require confirmation.
Can I launch a pet-service app with my own brand?
Yes. Customer app, partner app, admin and booking website can be included according to your white-label proposal. Base SaaS does not automatically include the customer app or website.
Can one customer add multiple pets?
Multiple-pet accounts and dedicated pet profiles can be scoped. Define the pet fields, booking relationship and information available to each service partner.
Can I manage recurring dog walks or grooming packages?
Planned bookings provide a starting point. Recurrence, package credits, validity, redemption, cancellation and recurring payment rules require agreed configuration or development.
Does it track walking routes and duration?
Exact walk-route recording, timers, check-in/out and customer summaries must be explicitly confirmed. General booking or partner-location features do not automatically include a complete walking tracker.
Can it handle overnight boarding and daycare capacity?
Boarding capacity, overnight dates, kennel allocation, intake, check-in/out and stay updates are specialist workflows that require agreed scope.
Can I send pet photos and service updates?
SERQ supports relevant work-proof and notification workflows. Customer-visible photos, walk summaries and boarding diaries must be defined in the delivery scope, including when and how they are shared.
Is this veterinary clinic or medical-record software?
This page covers pet-service operations. Veterinary clinical records, prescriptions, medical decision support and clinic-system integrations are separate specialist requirements.
What should I prepare for the demo?
Share your service categories, locations, team size, booking channels and partner model. Include pet-intake needs, boarding capacity, package terms and any recurring-service requirements.
BUILD YOUR PETCARE BUSINESS WITH SERQ
Your care. Your team.
Your pet-care brand.
Show us how your grooming studio, agency or pet-service network operates. We’ll map the booking journey, partner workflow and right delivery model.