SERQ FOR HOME IMPROVEMENT BUSINESSES
Better homes.
Better organised
work behind them.
Home improvement business software for painting, renovation, interiors and repair teams. Bring enquiries, quotations, bookings, field updates and billing together—with custom workflows for projects that span several days.
SERQ SaaS · White-label apps · Custom project workflows
SELECT YOUR BUSINESS MODEL
A small repair and a full renovation
need different workflows.
Explore the right mix of SERQ service modules and custom project stages for your team.
THE WORK AROUND THE WORK
Keep the details moving
with the people doing the job.
Give sales, coordinators and field teams a shared view of the customer and the work agreed.
Site visits happen. Quotations get delayed.
Measurements, customer preferences and job photos arrive through separate conversations.
Keep lead and customer details together. Scope survey forms, measurement fields and estimate calculations where required.
The crew starts without the full brief.
Colours, access instructions or preparation requirements can be missed between office and site.
Share job instructions through assigned work and the partner app. Detailed room-wise briefs and crew structures are agreed during setup.
Additional work becomes a billing argument.
The customer requests another room or a different finish after the original scope is agreed.
Keep quotations and job charges visible. Versioned change requests, approval trails and budget impact are custom workflow requirements.
Material usage is difficult to reconcile.
Paint, fittings and other supplies move between stock and sites while bills are prepared elsewhere.
Use inventory, rate cards and invoicing modules. Site challans, returns, consumption rules and procurement workflows need separate scoping.
Customers keep asking what is finished.
Progress photos and updates sit on individual phones instead of a shared job record.
Capture work proof and service updates. Configure supported WhatsApp notifications; project-stage dashboards are scoped separately.
Completion, snags and payments drift apart.
Minor pending work makes it unclear what is complete, what is outstanding and when payment is due.
Keep job status, invoices and payment records together. Snag lists, milestone billing and formal handover approvals are custom scope.
MAKE WORK PROOF USEFUL
Show what changed.
Keep it with the job.
Before-and-after photos help explain completed work and give the next person context. Keep site notes and work evidence attached to the service record.
- Record the initial condition and customer instructions
- Capture job photos and completion notes
- Keep the quotation and invoice easy to locate
- Scope room-wise albums and approval steps if required
This room comparison is an illustration of work documentation, not an actual customer project or a promised software comparison feature.
ENQUIRY TO HANDOVER
One clear next step.
At every stage.
Use SERQ for everyday service work and add the project-specific stages your business needs.
Capture the enquiry
Record the customer, requested work and next follow-up.
Lead modules by planVisit & define scope
Agree survey fields, measurements and work packages.
Specialised surveys / BOQ: custom scopeQuote & confirm
Prepare quotations and confirm the service booking.
Quotation and booking modulesAssign & update
Share instructions, assign work and record field progress.
Partner app; multi-crew projects by scopeRecord & bill
Keep work proof, additional charges and payment status together.
Invoicing; milestone billing by scopeHand over & retain
Follow up on completed work and future maintenance requests.
Formal snag / handover workflow: custom scopeOFFICE · CUSTOMER · FIELD TEAM
Three views of the same service journey.
Illustrative screens show the intended experience. Apps, fields and workflows depend on the selected package.
Admin panel: leads, quotations, bookings, assignments, inventory and billing by plan.
Customer app: white-label or separately scoped add-on. System selection and site permissions require configuration/custom scope.
Completion notes recorded
Partner app: assigned jobs, updates and work proof. Room-wise checklists and project approvals are scoped separately.
WhatsApp automation & push notifications
The right update.
At the right moment.
Customers need to know what happens next. Technicians need to know what needs action. Connect booking events to the right notification workflow.
- Customer WhatsApp: booking and service updates through supported templates and integrations.
- Partner push: assigned-job alerts and operational updates in the app.
- Office visibility: a shared booking status instead of repeated follow-up calls.
These are illustrative message flows. Triggers, recipients and reminders must be configured. WhatsApp templates, permissions and provider charges apply; push delivery depends on device settings and connectivity.
CHOOSE YOUR SETUP
Start with service operations.
Add the project workflow you need.
SERQ SaaS
For home improvement teams managing enquiries, scheduled visits and service jobs.
- Admin panel and partner app
- Bookings, assignments and customer records
- Quotations, inventory and reporting by plan
- Branded booking website as an add-on
SERQ white-label
For your own branded customer booking and field-team experience.
- Customer and partner app options
- Admin panel and website scope
- One-time software licence under quoted package
- Hosting, APIs and support/AMC scoped separately
Custom workflows
For renovation and interior businesses with site-specific processes.
- Measurements, BOQ and estimate rules
- Project stages, crews and material challans
- Change requests and customer approvals
- Snags, handover and milestone billing
No recurring per-user or monthly software licence fee applies only to the agreed white-label package. Third-party costs, maintenance and custom development are separate. Source-code access is separately agreed.
HOME IMPROVEMENT SOFTWARE FAQ
Built around the way
your team works.
Bring a sample estimate, site job sheet and project process to your demo. We’ll identify the standard modules and custom requirements.
Which home improvement businesses can use SERQ?
Painting teams, home repair agencies, carpentry and installation businesses can use SERQ to organise service operations. Renovation and interior companies can discuss additional project workflows for multi-day work.
Can we manage repairs and renovation projects together?
Service bookings, assignments and customer records support everyday jobs. Detailed project stages, dependencies, crew structures and milestone approvals require a scope review before they are treated as included capabilities.
Does SERQ calculate estimates from room measurements?
Standard quotations and rate cards are available under the applicable setup. Room measurements, area-based calculations, wastage, materials and BOQ rules must be configured or developed under an agreed scope.
Can our team record before-and-after photos?
Work proof can help record the condition and completed work on a job. Specialised room-wise albums, image comparison tools and customer approval screens should be discussed separately.
Can we track additional work requested by the customer?
Job-related charges and quotations can record agreed work. Formal change orders, quotation version history, approval evidence and project-budget adjustments are additional workflow requirements to scope.
Can we manage crews and subcontractors?
SERQ supports partner assignments and field updates. Multi-person crews, subcontractor packages, attendance rules and project settlements depend on the required configuration and custom scope.
Is a customer app included in SaaS?
The core SaaS offer includes the admin panel and partner app. A branded booking website is an add-on. Customer apps are separately scoped or included in an agreed white-label package.
Can customers receive progress updates on WhatsApp?
Supported integrations can send configured messages around service events. Project-stage messages require the relevant workflow and triggers. Templates, permissions and provider charges apply.
Does SERQ include CAD design or full construction ERP?
CAD/BIM design, procurement planning, full construction costing and advanced project scheduling are not assumed standard inclusions. Share those requirements so Codequery can assess custom development or integration scope.
FOR YOUR HOME IMPROVEMENT BUSINESS
Keep the customer informed.
Keep the work organised.
Show us how your team handles an enquiry, a site visit and the final handover. We’ll map the right SERQ setup for your business.