SERQ FOR CLEANING & PEST CONTROL COMPANIES
Every booking covered.
Every team briefed.
Every visit recorded.
Cleaning and pest control business software for home-service teams, commercial contractors and recurring maintenance agencies. Connect enquiries, bookings, field assignments, work proof and payments in one workspace.
SERQ SaaS · White-label apps · Custom service workflows
CHOOSE YOUR SERVICE MODEL
One-off cleans. Pest visits.
Long-term customer contracts.
Explore how SERQ supports each service workflow, with specialist requirements scoped separately.
THE DAILY SERVICE CHALLENGES
Less time chasing details.
More clarity for every visit.
Connect the booking desk, field professionals and customer record so everyone knows the next step.
The enquiry is incomplete when the team arrives.
Property details, access instructions and service expectations can be missing from the booking.
Record customer and job instructions together. Specialised intake forms and room-wise requirements are scoped during setup.
Assignments and reschedules get lost in chats.
Coordinators need to know who is responsible for each visit and whether the schedule changed.
Use bookings, partner assignments and job updates. Multi-person crew planning, replacements and shift rules need scope review.
The customer expects more than the quoted service.
Add-ons, exclusions and extra work may be discussed separately from the original booking.
Use service categories, rate cards, quotations and invoices. Formal scope approvals and estimate versions are custom requirements.
Pest follow-ups depend on someone remembering.
Return visits can be missed when inspection notes and customer conversations live in different places.
Keep service history and planned bookings visible. Treatment-specific visit sequences and reminder rules must be agreed and configured.
The office cannot see what was completed.
Customers ask for an update while work photos and notes remain on individual phones.
Use partner-app updates and work proof. Configure supported customer notifications; specialist checklists and sign-off reports are scoped separately.
Contract visits, collections and payouts are hard to reconcile.
Recurring visits, outstanding invoices and staff payments may sit in separate records.
Use service, payment and payout modules. Consolidated site billing, payroll rules and detailed contract coverage depend on configuration or custom scope.
PREPARE · DELIVER · RECORD
Make the service brief
useful in the field.
Give your team the address, access notes and agreed work before they leave. Keep updates, work proof and customer history available to the office.
- Customer contact and property access instructions
- Service category, inclusions and booked add-ons
- Assigned professional and visit status
- Completion notes, attachments and payment record
Detailed room checklists, pest inspection forms and customer sign-off fields are reviewed against the selected plan and custom scope.
- PROPERTY
- Sample apartment
- VISIT WINDOW
- Tomorrow · 10 AM
- ASSIGNMENT
- Service team notified
- ACCESS
- Contact before arrival
Sample checklist illustration; detailed checklist workflows depend on setup.
ENQUIRY TO REPEAT BOOKING
A connected workflow
for every service visit.
Run the everyday service process with SERQ and add specialist workflows where your business needs them.
Capture the request
Record customer details, location and the service requested.
Lead and customer modules by planQuote & book
Agree service charges and confirm the customer’s visit window.
Rate cards, quotations and bookingsAssign the work
Share the job with the responsible field professional.
Partner app; crew structures by scopeUpdate & record
Keep visit status, notes and work evidence with the booking.
Work proof; specialist reports by scopeInvoice & collect
Record service charges and payment status against the job.
Invoicing and payments by setupFollow up & retain
Organise return visits and contract renewal conversations.
AMC / bookings; reminder rules by scopeOFFICE · CUSTOMER · FIELD TEAM
Three views of the same service journey.
Illustrative screens show the intended experience. Apps, fields and workflows depend on the selected package.
Admin panel: leads, quotations, bookings, assignments, inventory and billing by plan.
Customer app: white-label or separately scoped add-on. System selection and site permissions require configuration/custom scope.
Completion notes recorded
Partner app: assigned jobs, updates and work proof. Detailed service checklists and sign-off reports are scoped separately.
WhatsApp automation & push notifications
The right update.
At the right moment.
Customers need to know what happens next. Technicians need to know what needs action. Connect booking events to the right notification workflow.
- Customer WhatsApp: booking and service updates through supported templates and integrations.
- Partner push: assigned-job alerts and operational updates in the app.
- Office visibility: a shared booking status instead of repeated follow-up calls.
These are illustrative message flows. Triggers, recipients and reminders must be configured. WhatsApp templates, permissions and provider charges apply; push delivery depends on device settings and connectivity.
CHOOSE YOUR SETUP
Your field operations.
Your customer experience.
SERQ SaaS
For cleaning and pest-control teams organising bookings and field work.
- Admin panel and partner app
- Bookings, assignments and customer records
- AMC, invoicing and reports by plan
- Branded booking website as an add-on
SERQ white-label
For a branded booking journey and customer and partner apps under an agreed scope.
- Customer and partner app options
- Admin panel and website deliverables
- One-time software licence under quoted package
- Hosting, APIs and support/AMC scoped separately
Custom setup
For commercial contracts, multi-person crews and specialised pest documentation.
- Room-wise or site-specific checklists
- Crew planning and recurring schedule rules
- Inspection forms and service reports
- Contract approvals and consolidated billing
No recurring per-user or monthly software licence fee applies only to the agreed white-label package. Third-party costs, maintenance and custom development are separate. Source-code access is separately agreed.
CLEANING & PEST CONTROL SOFTWARE FAQ
Plan the right setup
for your service model.
Bring a sample booking, visit checklist and contract process to your demo. We’ll map your standard modules and custom requirements.
Can I manage cleaning and pest control in the same workspace?
Yes. Organise them as separate service categories with your rates and booking details. Confirm specialist fields, permissions and assignment rules during setup.
Does SERQ support commercial cleaning contracts?
You can use customer, booking and contract-related modules under the applicable plan. Site hierarchies, staffing commitments, recurring schedules and consolidated billing must be reviewed against your requirements.
Can we assign multiple cleaners to a job?
Standard partner assignments are part of the service workflow. Multi-person crew allocation, team leads, individual attendance and shared job completion need confirmation during scoping rather than being assumed inclusions.
Can pest-control teams schedule return visits?
Keep customer history and planned service bookings together. Treatment-specific visit sequences, reminder triggers and contract coverage rules are configured or developed according to an agreed scope.
Can staff record service checklists and customer signatures?
Work proof and job updates support visit records. Detailed room checklists, inspection measurements, signatures and report formats must be reviewed and scoped separately where required.
Does SERQ provide pest identification or treatment recommendations?
This page describes business and field-service management. Pest identification, pesticide selection, application instructions and regulatory certification are not promised software capabilities. Service instructions remain the responsibility of your qualified team.
Is a branded customer app included in SaaS?
The core SaaS offer includes the admin panel and partner app. A branded booking website is an add-on; customer apps are separately scoped or included in an agreed white-label package.
Can we bill cleaning jobs by the hour or property size?
Rate cards can support your agreed service pricing setup. Timers, extensions, property-size calculations, minimum charges and crew-based billing rules need to be confirmed for your package or custom workflow.
Can customers receive WhatsApp and app updates?
Supported integrations and app notifications can provide configured service updates. WhatsApp templates, permissions and provider charges apply; push delivery depends on connectivity and device settings.
FOR YOUR CLEANING & PEST CONTROL BUSINESS
Give every visit a clear plan.
Give every customer a clear update.
Show us how your team books, assigns and completes a service. We’ll map the right SERQ setup for your business.